Let’s face it. You’re running a business that relies on your machinery. Downtime isn’t just an inconvenience; it’s a drain on your profits, a source of frustration, and a potential hit to your reputation. You need to know that when something goes sideways – and eventually, it will – you have a reliable lifeline.

That’s where HALDEN’s worldwide service network comes in.

Think of it as a global safety net, meticulously woven to ensure your operations never grind to a halt for long. We’re not just talking about a few scattered locations. We’ve strategically established nearly 15 subsidiaries and dealerships across the globe. Why? Because being “nearby” isn’t good enough. We want to be there – in your region, understanding your specific challenges, and ready to act.

What does this mean for you?

  • Technical Expertise, On Demand: Imagine a highly trained technician, intimately familiar with your equipment, arriving promptly to diagnose and resolve any issue. Our widespread network ensures that skilled support is never a world away.
  • Empowering Your Team: Knowledge is power. Our training programs are designed to equip your personnel with the skills they need to keep your machines running smoothly, minimizing the need for external intervention.
  • Rapid Response, Reduced Downtime: When a critical component fails, every minute counts. Our strategically located spare parts depots mean you get what you need, fast, minimizing costly delays.
  • Help is Always a Call Away: Sometimes, a quick conversation can solve the problem. Our telephone analysts are standing by, ready to troubleshoot issues and guide you towards a solution.
  • Seeing is Believing: Virtual Service at Your Fingertips: Picture this: with a secure, high-speed internet connection, our expert service personnel can virtually step into your facility. They can see your press brake or laser cutting machine in real-time, pinpoint the problem, and guide you or your team through the fix. This isn’t futuristic fantasy; it’s the reality of HALDEN’s virtual service.

The bottom line? With HALDEN’s worldwide services, you’re not just buying machinery; you’re investing in peace of mind. You’re investing in a partnership that ensures your productivity remains high, your downtime remains low, and your business keeps moving forward, no matter where in the world you operate.

Ready to experience the difference of truly global support?

Quick and professional

Our team of highly skilled engineers is always ready to provide fast and precise support for all technologies and their applications. With the assistance of remote connections, critical issues can be efficiently addressed and managed.

Worldwide

Our service centers are always at your disposal, no matter where you are located. Our ultimate objective is to guarantee your complete satisfaction.

Service intervention

If a machine component needs to be replaced, one of our service engineers will promptly visit your facility to get your machine up and running again. Our objective is to provide direct and efficient intervention to maximize your uptime and manufacturing efficiency.

Tech support escalation/Strong factory tech support

For highly complex cases, HALDEN has implemented a "tech support escalation" procedure that promptly involves the most suitable skilled team to find the best solution in the shortest possible time. Our ultimate aim is to guarantee your satisfaction.

Preventive Maintenance

ADH’s machines are designed to deliver reliable operation and maximize productivity for many years. However, extended use of machinery necessitates proper maintenance and service, which is best performed by technicians trained and authorized by ADH.
With ADH’s preventive maintenance program, a skilled technician will visit your factory on a scheduled basis. You can choose the maintenance frequency that best suits your needs, or we can recommend an optimal timeframe to ensure that your machines continue to operate efficiently.
ADH’s preventive maintenance program provides an exceptional level of service, making it the most intelligent way to safeguard your productivity and ensure that your machines operate at peak performance.

Machine upgrades

ADH’s modular engineering approach enables sheet metal working machines to be upgraded with new features and functions, enhancing their performance, versatility, and level of automation. These upgrades can be implemented even years after the initial installation, with each case requiring a unique analysis. By integrating new capabilities into existing production technology, machines can handle a wider range of tasks and increase productivity. ADH’s machine services encompass planning and executing these upgrades.

Spare Parts And Consunables

To ensure maximum productivity for your systems, we recommend using original spare parts and consumables, which can be delivered quickly from our current stock. Our special agreements guarantee the best prices for our customers.
Our skilled teams provide professional repairs for components such as gearboxes, torch suspensions, bevel heads, controllers, and circuit boards.
In the unlikely event that you require a spare part for our durable machines, our high-quality parts are optimized for long-lasting performance and rapid delivery, minimizing downtime and increasing your profit.
Our Parts Department maintains a vast inventory of items, with 97% of orders shipped within 24 to 48 hours. For the fastest possible delivery, same-day air shipping is also available.

Trainings And Process Optimization

Our machines boast innovative technology and high standards, enabling you to meet the most rigorous demands for quality and productivity in your company. Skilled staff operating the machines further increases efficiency, making it crucial to use the equipment to the best of its ability to meet your requirements.
Our experienced instructors provide practical knowledge and expertise in the field of cutting and bending machines, offering answers to questions and providing hints to achieve the best results, even for the toughest cutting tasks. Training is delivered practically, allowing participants to work with our plants, equipment, and software and make the most of their multifaceted possibilities.
Training can be conducted at our facilities or on-site, with our instructors demonstrating the most efficient bending and cutting methods for your operators on your machines. We provide user guidance and comprehensive training for both new and old ESA/Cybelec or DELEM CNC controls.

Benefits

Software Support

We offer a comprehensive range of modern CAD/CAM support services, including telephone hotlines, remote support, update and extension programs, workshops, and expert dialogs.
Software is a crucial component of ADH machines. In an ever-evolving technological landscape, software necessitates regular maintenance and adjustments to meet changing business requirements over time. Therefore, ADH is committed to continuously improving machine PC software, as well as factory and office software solutions, in accordance with the latest trending technologies.

Included in the Care benefits

Sentry Service And Warranty Extensions

Our philosophy is to save you time and money by monitoring machine condition and using the information collected from the machine base to update the list of maintenance tasks. ADH machines are designed to provide many years of dependable service, but proper maintenance and service are critical for long-term, profitable operation.
Our service agreements ensure that maintenance is performed in accordance with the latest information, resulting in the most economical total cost of ownership. By taking care of the machine life cycle through a service agreement, customers can ensure that the maintenance program is adhered to, minimizing the risk of unscheduled production stoppages. This approach is the preferred method to ensure optimal machine performance and reliability.

Factory Trained Service Engineers Will

The Advantages of ADH's Service Agreement

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