Let’s face it. You’re running a business that relies on your machinery. Downtime isn’t just an inconvenience; it’s a drain on your profits, a source of frustration, and a potential hit to your reputation. You need to know that when something goes sideways – and eventually, it will – you have a reliable lifeline.
That’s where HALDEN’s worldwide service network comes in.
Think of it as a global safety net, meticulously woven to ensure your operations never grind to a halt for long. We’re not just talking about a few scattered locations. We’ve strategically established nearly 15 subsidiaries and dealerships across the globe. Why? Because being “nearby” isn’t good enough. We want to be there – in your region, understanding your specific challenges, and ready to act.
What does this mean for you?
- Technical Expertise, On Demand: Imagine a highly trained technician, intimately familiar with your equipment, arriving promptly to diagnose and resolve any issue. Our widespread network ensures that skilled support is never a world away.
- Empowering Your Team: Knowledge is power. Our training programs are designed to equip your personnel with the skills they need to keep your machines running smoothly, minimizing the need for external intervention.
- Rapid Response, Reduced Downtime: When a critical component fails, every minute counts. Our strategically located spare parts depots mean you get what you need, fast, minimizing costly delays.
- Help is Always a Call Away: Sometimes, a quick conversation can solve the problem. Our telephone analysts are standing by, ready to troubleshoot issues and guide you towards a solution.
- Seeing is Believing: Virtual Service at Your Fingertips: Picture this: with a secure, high-speed internet connection, our expert service personnel can virtually step into your facility. They can see your press brake or laser cutting machine in real-time, pinpoint the problem, and guide you or your team through the fix. This isn’t futuristic fantasy; it’s the reality of HALDEN’s virtual service.
The bottom line? With HALDEN’s worldwide services, you’re not just buying machinery; you’re investing in peace of mind. You’re investing in a partnership that ensures your productivity remains high, your downtime remains low, and your business keeps moving forward, no matter where in the world you operate.
Ready to experience the difference of truly global support?
Quick and professional
Our team of highly skilled engineers is always ready to provide fast and precise support for all technologies and their applications. With the assistance of remote connections, critical issues can be efficiently addressed and managed.
Worldwide
Our service centers are always at your disposal, no matter where you are located. Our ultimate objective is to guarantee your complete satisfaction.
Service intervention
If a machine component needs to be replaced, one of our service engineers will promptly visit your facility to get your machine up and running again. Our objective is to provide direct and efficient intervention to maximize your uptime and manufacturing efficiency.
Tech support escalation/Strong factory tech support
For highly complex cases, HALDEN has implemented a "tech support escalation" procedure that promptly involves the most suitable skilled team to find the best solution in the shortest possible time. Our ultimate aim is to guarantee your satisfaction.
- Machine Repair and Adjustment
- Machine Installation Supervision
- Installation and Commissioning
- Retrofits and Repairs
- Inspection and Maintenance
- Operator and Application Training
- Product start-up support
- Support Hot-line and Virtual Service
- Punch and Shear Machines team
- Fiber laser cutting Machines team
- Press Brake Machines team
- Systems and Automations team
- Laser source team
- Software and CAD CAM teams
- Application teams
Preventive Maintenance
- Enhanced performance through the proper adjustment and calibration of machines.
- Maintenance performed in accordance with factory specifications.
- Dependable, skilled, and experienced technicians who possess extensive knowledge of the equipment.
- Discounts available on spare parts.
- Priority given to emergency service calls.
- Virtual service offered at half the price as part of the preventive maintenance program.
- Training, operational recycling, and software offered with special conditions.
Machine upgrades
- Upgrading machines to the latest generation.
- Increasing productivity
- Increasing productivity
- Industry 4.0 (Smart manufacturing)
- Extended lifetime
Spare Parts And Consunables
- Consumable contracts
- Technical clarification
- Repair of components.
- Fast delivery.
Trainings And Process Optimization
Benefits
- Concentrating technical expertise into comprehensive training.
- Documenting our technical expertise and its practical implementation in training materials.
- Trained in both technical and pedagogical aspects.
- Experienced trainers with a long-term track record.
- Practical courses with a hands-on approach.
- Exchange of expertise with other participants.
- Safe use of systems.
- Reduced unproductive work time after training.
- Motivated staff.
Software Support
Included in the Care benefits
- Remote service support available up to 12/5 for CAD/CAM, system software version, and offline software.
- Prompt attention to reported software problems for critical business applications.
- Guaranteed availability of product specialists within the agreed-upon response time.
- Telephone support.
- Remote desktop support
- Service request submission.
- Bug resolution.
- Critical issue resolution/hotfixes.
- Perfective updates/new features in CAM & Tulus software.
- Software updates provided by ADH.
- Access to ADH-organized expert teams through workshops, dialogs, and experience exchange programs.
Sentry Service And Warranty Extensions
Factory Trained Service Engineers Will
- Perform Calibrations.
- Perform Tune-ups.
- Perform Alignments.
- Inspect Machine Components.
- Recommend Maintenance.
- Identify Needed Parts
- Observe & Verify Proper Machine Operation
- Identify Impending Failure
The Advantages of ADH's Service Agreement
- Perform Calibrations.
- Perform Tune-ups.
- Perform Alignments.
- Inspect Machine Components.
- Recommend Maintenance.
- Identify Needed Parts
- Observe & Verify Proper Machine Operation
- Identify Impending Failure
Contact Us
Not sure which machine is right for your sheet metal product? Let our knowledgeable sales team guide you in selecting the most suitable solution for your needs.